IMPORTANT UPDATE FROM ROB REED
OK….So here’s the latest update.
I have taken delivery of the Double Vinyl Edition and I couldn’t be happier. They look stunning, even better than I had anticipated and you should be receiving them very soon (if you haven’t already).
I have not so good news, however, regarding the Special Edition CD/DVD.
As I’m sure you’re all aware, one of the main aims of 'Bene...ath The Waves’ was to try and give you all a touch of nostalgia. The idea was to make the packaging a major part of the experience, a real compliment to the music. If I had just opted for a typical jewel case you would have received them on time and I wouldn’t be writing this, but I felt that going in that direction would be a disservice to the music and the whole listening experience.
As this is a bespoke edition I had certain stipulations about how they would be manufactured. The company I have used assured me that it was well within their capabilities and they would easily make the quality and delivery deadlines. I have had an absolute nightmare with this company as they have failed me on both counts causing nothing but problem after problem.
I finally took delivery of the units yesterday after a month of frustration and delays. I was expecting a product that equaled the Vinyl Edition in quality.
Unfortunately I did not get this.
The finish to the product was not acceptable to me (and I believe to you) so I had no choice but to refuse delivery and return them to the manufacturers.
After spending so much time and effort making this album, I could not let it go out with a sub standard finish. I know this will probably upset and frustrate many of you, but I want this to be special in every way. I haven't accepted anything but the best for the last four years and wasn't about to let the standards slip at the last minute, however embarrassing a situation I now find myself in.
I’m awaiting conformation of when the problems will be rectified, which I know they will. I promise to let you know as soon as possible when they will arrive. Hopefully this will be sooner rather than later.
Again a massive apology for any frustration this will cause, but please believe me that I didn't make this call lightly.
I only want the very best product for us all.
Rob Reed