Physical Products
12.6. Cancellation
(a) You may cancel your purchase of physical products at any time within 14 days for any reason, beginning on the day after you receive the Product(s). In this case, you will receive a full refund of the price paid for the Product(s) in accordance with our refunds policy set out in Section 13 below. For clarity, where your order was for Products of a “hybrid” nature (e.g. a physical product and digital content) and we have begun the process of delivering your digital content order or you have already accessed your digital content, we will process a partial refund proportionate to the relevant physical element of the order in accordance with our cancellation policy as set out in this Section 12.6. Where you order multiple items that are delivered in separate batches, your 14 day cancellation period does not begin until the day after the last item has been received by you.
(b) To cancel, you must inform us clearly. We recommend the best way to do this is by emailing
[email protected]. Please return the Product to us immediately in the same condition you received it (at your own cost and risk). You have a legal obligation to take care of the Product while it is in your possession. If you fail to do so, we may have a claim against you for compensation. You may, but are not obliged to, use the form of cancellation attached as a Schedule to these Supply Terms to notify us of your cancellation.
