Yikes......everything I had to go through to get a complete set. I think my story has more chapters than the Star Wars saga. So, to recap, my original order from Amazon UK didn't even ship until a week after release date even though the site continually said it was in stock. After hassling them, they finally mailed it out. When it arrived, it was not sealed, the cardboard band was broken and there was no bonus Obscured By Clouds disc. I contacted Amazon UK who said it was a limited edition and they would not be able to get any more copies. They said my only option was to return it full a full refund, I could then go buy the item from one of their 3rd party sellers (all of whom were charging at least $100 more.) This wasn't acceptable to me, but they would not offer any other solution. So, knowing about Warner offering to replace the faulty blu-ray discs, I contacted them to see if they could send me an Obscured CD. They said they would. Yay! Problem solved, right?
....and now onto the latest chapters of my little saga.....
A few days later Warner customer service informed me that they were mistaken and could not provide me with my missing CD. Crap! So, as luck would have it, I decided to look at Amazon UK's listing again. Lo and behold, they now stated that they had more copies in stock. I contacted them again and told them my sad tale (although I did not mention that this was my second time contacting them.) This time they were much more helpful. They offered to send a new copy and asked me to return the old one. Today (five days later) the replacement box arrived. I immediately noticed two layers of packaging (from Warner, not Amazon) that were not on my first box. Sitting right on top was my prize, my missing Obscured By Clouds CD! So in total, it took 26 days from release date (and three customer service experiences) to finally have complete set. Since I have already listened to/watched most of the discs from my original set and know they play without issue, I am just going to remove the Obscured CD from the new set and send that set back.
Whew, that took forever...... Glad to have that ordeal over with. Of course, their estimated delivery date for my set of Crowded House reissues was December 1st and I still haven't seen those yet. The saga continues. I am your father, Luke! :yikes