A few days later Warner customer service informed me that they were mistaken and could not provide me with my missing CD.! :yikes
Same thing happened to me, except I ordered from importcds.com. I emailed them the following:
"I do not want to return this order. However, there is a disc missing that was supposed to go with it. This is a 28 disc set and I only received 27 discs. One disc was supposed to be included outside the sealed box but it was not. Please advise."
Their reply?
"We apologize you received a incomplete item. We've attached a prepaid postage label to this email. Upon receipt of the returned merchandise, we will process your new order. You should receive your replacement order 5 to 10 business days after we receive your return."
The mind boggles @: You would think it would be in interests of amazon UK and importcds.com to simply send out replacements of the missing Obscured by Clouds disc and save the hassle and expense of shipping the whole box back. When I do send it back, there's no guarantee that the new one they send will contain the missing disc.