I wouldn't attempt to tell some sales clerk over the phone the technical reasons...I'd email them and provide this link which mentions blu ray discs being affected as well as DVD's and it also contains the link to Universal's involvement in replacing the dvd's in that set...
"Sparkle in the Rain" Separating Fact from Fiction
- Thread starter rtbluray
- Start date
Help Support QuadraphonicQuad:
I wouldn't attempt to tell some sales clerk over the phone the technical reasons...I'd email them and provide this link which mentions blu ray discs being affected as well as DVD's and it also contains the link to Universal's involvement in replacing the dvd's in that set...
patrick1
Senior Member
Bull Moose knows nothing about this. They want me to return the disc, and they will send me another one. But if they don't have the replacements, what's the use? Question, is it ALL the discs?- Standalone AND the Deluxe Edition?
Work in progress. Thanks.
Yes, the DVD-As in the Deluxe Edition and the standalone HFPA Blu-Ray are both affected.
patrick1
Senior Member
Hey- After numerous back and forth emails to Bull Moose in regards to the replacement disc, they emailed me to confirm that replacements will be sent out.
I had to supply my address to- [email protected]
Which I promptly did.
Thank you Bull Moose!
I had to supply my address to- [email protected]
Which I promptly did.
Thank you Bull Moose!
Are they recalling the bad copies in the stores and online?
Heya Surround,
Don't think there is a major recall..........most stores are not even aware of the defect. Burning Shed is aware and they will be sending out replacements as they come in automatically as is their awesome koo customer service policy. Your best bet is to contact the email in the post above yours and give them your info, what ya have and address etc............Me thinks it is a send out replacements as they are produced. They are making a list.
These guys Universal customer service were really great with replacing my Rush DvDs from the Sector Boxes. :banana:
I received my dubious replacement copy of the standalone Blu-ray today from Amazon UK and it has the same matrix numbers as the original, so I do not think it is corrected. I shall try again....
have you played & compared it??
The new stereo mix is the obvious place to start. If it's clearly mono, then it's the old disc.
I will check tomorrow and report back
Tomorrow?! That's too soon! :xp:
That and the fact that Burning Shed shows that they are still waiting for the replacement.
https://www.burningshed.com/store/artrock/product/119/6353/
As far as I can tell its the same disc. Very low vocals in the center channel on the 5.1 mix and seems mono on the stereo mix. :violin
They definitely misunderstood your email - in that case, yeah write them back and explain a little more defined on what exactly you want replaced and why and with what...........
Hoping they did not make the same mistake with my email or anyone elses.
@:
I didn't read through all the posts to see where you purchased yours...but I purchased mine through Grooves. Clint "I reckon so" Eastwood told me not to contact Grooves as they would be clueless (no offense Grooves), but to contact a fellow from the company that produced the disc. I did this and he informed me they are producing new ones and he would be in touch. Hopefully that will work...???
Ranasakawa
1K Club - QQ Shooting Star
As CSN once said "it's been a long time coming"
I'm glad I am not in the situation some people are in. Taken a very long time to replace this.
I'm glad I am not in the situation some people are in. Taken a very long time to replace this.
I haven't heard much of anything lately on the replacement discs.....
I'm not concerned with this...it will be taken care of....I just wish Steven Wilson would post on one of our threads tonight...HE IS THE MAN!
I received a confirmation email from Burning Shed about a week or so ago saying that all my discs and booklets are being replaced with new ones and are being sent out sometime this week. So, that means that they should be on their way.
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