For those of you already working on replacement copies, I feel your pain, but that's kind of a "first world" problem compared to mine. I'm stuck in the same infuriating loop I was in with the Spinners/War/et al 4-disc Quadio set.
Like most of you here, I ordered a week ago on the 18th as soon as the pre-orders went live. I immediately got an order confirmation on the Rhino website along with their promise that an email receipt with tracking information "would soon follow." It, however, did not, which seems to happen more often than not when I order on the Rhino website. Therefore, I didn't think too much about it. On Friday, several forum members began posting about shipments being in transit along with expected delivery dates. Since I had not received anything back from Rhino, I hopped on their website to check my order status. It showed that it had "SHIPPED," however there was no tracking number and the shipping method was only listed as "STANDARD." To try and confirm it had indeed shipped, I checked my credit card activity and the money was taken out by Rhino on Friday (4/19.)
I decided to sit tight and wait until this week for some kind of follow-up or tracking info. Yesterday, when I still had not heard back, I reached out to my credit card company and they confirmed that Rhino charged my card last Friday. I then filled out a help request on the Rhino website, and to their credit, I did hear back from a representative in short order. Unfortunately, I got the exact same "boiler plate" reply I received when I had shipping problems with the other Quadio box set.
The bottom line is that I don't know any more about the status of my order than I did a week ago when I placed it.
Rhino makes terrific music products that don't disappoint and I go out of my way to support their efforts. However, I do not understand why they cannot get a better handle on their e-tail business, especially in this day and age when physical media has increasingly become a direct-to-consumer product.
I am confident, one way or another, I will eventually receive my boxset. Rhino stands behind the goods they sell. I just wish I didn't have to jump through so many hoops to get get my hands on them.
View attachment 104767View attachment 104770View attachment 104771