Looks like a disc replacement programme is in the pipeline as I just received this message:
We are sorry to hear about the playback issues you are encountering with the Queen Rock Montreal + Live Aid 4K UHD disc, and apologise for the delays getting back to you while we have been resolving the issue.
We have manufactured new discs that we can send to replace the ones that have not been able to play correctly. It will be a couple of weeks before the new discs are delivered to us, but we’ll get back to you with shipping confirmation as soon as we receive them.
Please reply to this email with:
- Your address
- A photo of the problematic disc(s)
You will not need to return the old discs, and we will send the new ones to you as soon as possible.
Again, we apologise for the issues you are having with the release and any frustration this has caused.
Mercury Studios
If anyone on here wants to get in touch, the email address is:
[email protected] (yes, that email ending .co is correct)