Plan9
800 Club - QQ All-Star
That happened to me until I deactivated the ad/pop-up blocker in my internet browser. Then I could order with no problem (but haven't received my discs).
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4 New Quadio releases coming in June!
- Thread starter ForagingRhino
- Start date
Help Support QuadraphonicQuad:
That happened to me until I deactivated the ad/pop-up blocker in my internet browser. Then I could order with no problem (but haven't received my discs).
I contacted Rhino and asked for not splitting shipment so that I don't have to pay the carrier a fee for collecting VAT for each parcel. Now I fear that exactly this will happen!
Does anyone else from europe has received their Quadios yet? I haven't even got any sending information at all, ordered also on June 23rd.
FWIW, I had a similar issue with the Rhino website using Firefox and changed browsers to place my order. Not sure if that's what you're encountering or not.
Im in Spain and my 2 shipments have been sitting in Fontana since 30th June. Carrier is UPS
I noticed some pictures show it posted with UPS mail innovations, this is where UPS take the money and pass the risk to USPS as soon as they can. International orders (Us in Europe) will get a delivery from our local postal service, possibly with Duty and Tax charges collected by them.
There should be somewhere the associated USPS tracking number.
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- Nov 21, 2017
- Messages
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Like everyone, I am over the moon with Rhino continuing the Quadio series and looking forward to the next round. With that, I hope going forward there's a pre-order period where they can ship them out so we can possibly get them on the day of release and if possible use a different courier.
Got mine yesterday, added to the pile.
I ordered the bundle on 6/23, but only received shipping notification of the BS disc, which arrived yesterday, with no further information nor notification of the other 3 discs. I sent them an email. Let’s see if they respond
The Rang
2K Club - QQ Super Nova
Rhino doesn’t ship, they hire a fulfillment company, give them a stack of discs and orders and let them do their thing.
Seems to me they need to have a chat with this company about doing things more efficiently.
Surely multiple shipments is costing them more money than is necessary.
Seems to me they need to have a chat with this company about doing things more efficiently.
Surely multiple shipments is costing them more money than is necessary.
Rhino Steve did confirm that if we have to pay two lots of VAT and fees we will be reimbursed.
Of course, that involves a bit of hassle in sorting it out.
So I got the other 3 yesterday and I love them all. If I were to rank them I would put BS first, JS second, AC third, & JG fourth but I am very happy with my purchase of all 4!
The 4 Quadios arrived Yesterday. 
With Apologies to Stan Ridgeway and Wall of Voodoo.....[Mexican Radio]
I'm listening to a Rhino, Quadio......
A Rhino Blu Ray, Whoa-oooh, Quadio......
Quadio, Quadiooohhh
Quadio, Quadiooohhh
What does Steve [ForagingRhino] Say?.......Quadiooohhhh.
With Apologies to Stan Ridgeway and Wall of Voodoo.....[Mexican Radio]
I'm listening to a Rhino, Quadio......
A Rhino Blu Ray, Whoa-oooh, Quadio......
Quadio, Quadiooohhh
Quadio, Quadiooohhh
What does Steve [ForagingRhino] Say?.......Quadiooohhhh.
I just opened my "backup" copy of Sabbath. Meaning, I opened the box it came in. The outer case of the disc is shattered. Ugh.....all along the bottom and then upwards along the right side. Didn't even have to unwarp the plastic to see the damage. I emailed Rhino, we'll see where this goes.
To be clear, not gonna whine around as I already received all 4 from the bundle in perfect condition. This was a second set I had ordered as a backup copy...to display on my shelf.
To be clear, not gonna whine around as I already received all 4 from the bundle in perfect condition. This was a second set I had ordered as a backup copy...to display on my shelf.
Gene, I recommend playing the disc. If it plays fine, then only the case need be replaced. Then, it will be resolved. Likely with a new case. Multiple possible solutions.
ALL: I agree that Rhino needs to refine their fulfillment process. Foraging Rhino alluded to that.
Low cost shipping vs. next day delivery for all? Would you be willing to pay double for ALL shipping worldwide? Then, EVERYONE could have it the next day. Financially and possibly logistically impossible. I'm NOT paying that except DHL from CD Japan.
This might have been pretty breezy IF the quantities were in line with projections. Happily for all, because it went "through the roof" and encourages more Quadio. Good problems.
I understand everyone's frustration over poor communications and the waiting game. I've resolved myself to dealing with that garbage as a necessary evil with the dearth/death of record stores. You pays yer $$, and you wait for something that you already expected and the jacket/case is mangled, cracked, or broken. Welcome to 21st century music retailing!!
Here's another perspective: after many years in retail, I was an outside salesperson calling on large and small electronics retailers. Later, I became Sales mgr and then did the same in computer business, calling on large corporation purchasing and IT mgrs.
In electronics, I gave up many evenings during Christmas season simply to keep our shipping timely. ALL our salespeople and mangers were required to work a shift or two. Yes, in addition to their usual duties.
Being inundated with orders and/or new customers is a massive challenge. They are GOOD problems, if there is such a thing. I'm not saying that Rhino should adopt that. They need to fine tune their process at an AFFORDABLE cost w/realistic expectations. In other words, it needs to work for EVERYONE logistically and cost wise. That isn't quick and easy, especially in a high volume environment. Quick can easily become like monkey bars, solving one problem and creating other(s). Do it methodically and it works. Do it quickly and the problems likely multiply like a litter of puppies.
Not saying anyone is wrong. The more we bitch and moan the more we lessen the possibility of future releases. Otherwise, we pay through the nose for OOP surround titles. I bought mine 50 years ago, but I'm anxious to rebuy them on modern digital disc formats.
Thanks for all your patience and understanding.
ALL: I agree that Rhino needs to refine their fulfillment process. Foraging Rhino alluded to that.
Low cost shipping vs. next day delivery for all? Would you be willing to pay double for ALL shipping worldwide? Then, EVERYONE could have it the next day. Financially and possibly logistically impossible. I'm NOT paying that except DHL from CD Japan.
This might have been pretty breezy IF the quantities were in line with projections. Happily for all, because it went "through the roof" and encourages more Quadio. Good problems.
I understand everyone's frustration over poor communications and the waiting game. I've resolved myself to dealing with that garbage as a necessary evil with the dearth/death of record stores. You pays yer $$, and you wait for something that you already expected and the jacket/case is mangled, cracked, or broken. Welcome to 21st century music retailing!!
Here's another perspective: after many years in retail, I was an outside salesperson calling on large and small electronics retailers. Later, I became Sales mgr and then did the same in computer business, calling on large corporation purchasing and IT mgrs.
In electronics, I gave up many evenings during Christmas season simply to keep our shipping timely. ALL our salespeople and mangers were required to work a shift or two. Yes, in addition to their usual duties.
Being inundated with orders and/or new customers is a massive challenge. They are GOOD problems, if there is such a thing. I'm not saying that Rhino should adopt that. They need to fine tune their process at an AFFORDABLE cost w/realistic expectations. In other words, it needs to work for EVERYONE logistically and cost wise. That isn't quick and easy, especially in a high volume environment. Quick can easily become like monkey bars, solving one problem and creating other(s). Do it methodically and it works. Do it quickly and the problems likely multiply like a litter of puppies.
Not saying anyone is wrong. The more we bitch and moan the more we lessen the possibility of future releases. Otherwise, we pay through the nose for OOP surround titles. I bought mine 50 years ago, but I'm anxious to rebuy them on modern digital disc formats.
Thanks for all your patience and understanding.
Sabbath came in a single cardboard wrap. Tightly wrapped I add and well sealed. No issues at all. The other 3 came in a similar, larger cardboard wrap but it was not sealed and a little broken down with sides that were not even sealed, so that anyone could easily open it and steal a disc or 2 or 3! That's how I opened it, didn't even bother to cut through the address label.
I guess I was lucky in that only 1 jewel case had a broken corner, with a couple of pieces of plastic coming out of the cardboard wrapper. The other 2 cases were OK. I've had worse but IF Gnarly had taken just a little care in packaging, I think broken cases would be even less. The way these were packaged was inviting damage, not what you'd expect from a marketing arm of a major entertainment & media company. I've had a number of purchases on Warner's WB website over the years - DVD & Bluray - when they had their 4 for $44 sales. No website ordering glitches, no missing email notification issues, no website showing every item duplicated when it was correct days before, no issues with split or partial shipments.
All these issues are all on Rhino.
Rhino should select a better fulfillment company or improve communications with the one they use. Strange split shipments, partial ships with folks not knowing where the rest of their order may be or when it will ship if it hadn't yet.
Unacceptable no matter how much I value Quadio releases.
I won't deprive myself of future Quadio titles but IF Rhino had made these available to purchase on Amazon, that's where I would have purchased them. IF Rhino intends to make Quadio titles exclusive to them as a vendor, they need to step up their game.
EDIT - QuadLinda, I just read your post. Yes, for those with missing items or other order issues, things will get resolved. Where I respectfully disagree with you is most of these issues shouldn't have happened in the 1st place and for a few that did happen, at least get back to the customer with a reply that acknowledges the issue & confirms looking into it with action.
NOT send a copy of a FAQ page - frankly that's an insult to the customer.
And I too was in professional sales/service for most of my career. For me it was specialty chemical water treatment industry - 24 yrs in the field working in industrial plants with plant managers, engineers, operators, even VP exec level. And then migrated into the engineering & marketing side of the industry and even into helping to develop software for our reps. I had to wear many hats - technical knowledge of the chemistry, the equipment we treated, the processes, working with & relating to all levels of people - from operators & maintenance to executives. Speak everyone's language from 4 letter words to what's important to a plant manager.
I and the company were responsible for treatment programs ensuring the efficient operation & longevity of millions of dollars of equipment. If we screwed up or the customer's people screwed up by not following our recommendations, it's was a big deal. So I fully understand how good customer service & support should be done, as a person working in the industrial & commercial world, handling anything from major food plants, textiles, jet plane mfg, metals processing, glass processing, steel tubing mills, a paper mill, big & small commercial buildings (HVAC), and even a major Air Force base. And I have made some mistakes and I've paid the price for those mistakes in some way or another, like losing the account.
Rant over! Back to quad!
I guess I was lucky in that only 1 jewel case had a broken corner, with a couple of pieces of plastic coming out of the cardboard wrapper. The other 2 cases were OK. I've had worse but IF Gnarly had taken just a little care in packaging, I think broken cases would be even less. The way these were packaged was inviting damage, not what you'd expect from a marketing arm of a major entertainment & media company. I've had a number of purchases on Warner's WB website over the years - DVD & Bluray - when they had their 4 for $44 sales. No website ordering glitches, no missing email notification issues, no website showing every item duplicated when it was correct days before, no issues with split or partial shipments.
All these issues are all on Rhino.
Rhino should select a better fulfillment company or improve communications with the one they use. Strange split shipments, partial ships with folks not knowing where the rest of their order may be or when it will ship if it hadn't yet.
Unacceptable no matter how much I value Quadio releases.
I won't deprive myself of future Quadio titles but IF Rhino had made these available to purchase on Amazon, that's where I would have purchased them. IF Rhino intends to make Quadio titles exclusive to them as a vendor, they need to step up their game.
EDIT - QuadLinda, I just read your post. Yes, for those with missing items or other order issues, things will get resolved. Where I respectfully disagree with you is most of these issues shouldn't have happened in the 1st place and for a few that did happen, at least get back to the customer with a reply that acknowledges the issue & confirms looking into it with action.
NOT send a copy of a FAQ page - frankly that's an insult to the customer.
And I too was in professional sales/service for most of my career. For me it was specialty chemical water treatment industry - 24 yrs in the field working in industrial plants with plant managers, engineers, operators, even VP exec level. And then migrated into the engineering & marketing side of the industry and even into helping to develop software for our reps. I had to wear many hats - technical knowledge of the chemistry, the equipment we treated, the processes, working with & relating to all levels of people - from operators & maintenance to executives. Speak everyone's language from 4 letter words to what's important to a plant manager.
I and the company were responsible for treatment programs ensuring the efficient operation & longevity of millions of dollars of equipment. If we screwed up or the customer's people screwed up by not following our recommendations, it's was a big deal. So I fully understand how good customer service & support should be done, as a person working in the industrial & commercial world, handling anything from major food plants, textiles, jet plane mfg, metals processing, glass processing, steel tubing mills, a paper mill, big & small commercial buildings (HVAC), and even a major Air Force base. And I have made some mistakes and I've paid the price for those mistakes in some way or another, like losing the account.
Rant over! Back to quad!
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ngv99
Senior Member
I was in Europe the past couple of weeks and missed this. Really hope there's a re-stock of Paranoid. I'd buy the bundle if they do.
We only know about the shipping issues on QQ orders. Judging by the numbers here there must be plenty shipping errors for customers not on QQ.
Some of them will walk away from Rhino and not order again.
This is a self inflicted problem
I have asked for help but I still dont have two of the Quadios I paid for and no clue if I will get them.
When is a bundle not a bundle?
Some of them will walk away from Rhino and not order again.
This is a self inflicted problem
I have asked for help but I still dont have two of the Quadios I paid for and no clue if I will get them.
When is a bundle not a bundle?
As always...you have provided the necessary insight into the situation...I think a lot of us don't really appreciate the uphill battle it was for Foraging Rhino to get these titles approved and to the market place...surround music has always been a niche segment of the music industry....and now physical discs are becoming the same thing...so going to your boss and trying to convince him to sign off on a project comprised of a failed(commercially)format(Quad)from the 70's...and a very small segment of the music industry(surround music) on a dwindling delivery system(physical discs)...IMO an uphill battle that he won!
What bothers me is members complaining to Steve for the distribution problems....that is like someone who has a defective part on his Ford emailing the CEO of Ford Motor Company to complain....Rhino is a good and RELIABLE company....they have a track record...if improvements are needed...address them with Rhino...
Speaking of problems with the release....a lot of what I read on here isn't a REAL problem YET....a lot of the complaints are things like "not knowing where my order is RIGHT NOW"....or complaining about dividing up the shipment....and of course the ultimate whine concerns notification....we have become so "entitled" with shipping notices and tracking we have become high maintenance customers...I understand the anticipation of getting these titles...but it hasn't been that long since we placed our orders...
If you have damaged discs or other "real" problems I'm sure that Rhino(not Foraging Rhino)will take care of this problem....and for those that think everything should have been perfect with this distribution....my experience with both Amazons...importcds...bullmoose...DeepDiscount...Music Direct...and even CDJapan....at one time I've had issues with all of them...if you buy very often...you could have issues...that is just where we are now...like Quad Linda said...that is the 21 Century music situation...
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