Based on my most recent order, I'm pretty convinced the Warner customer service group doesn't have a clue.
I placed an order on May 17 for 3 items. None were listed as being out of stock, S&C Quadio, Alanis Blu-ray, Joni box.
I received this email on the 5th, which I previously posted. As noted the big problem is the email was sent to my address but with someone else's name attached to it.
I received this email from Rhino today.
Hello Andrew Keegan, |
Thank you for shopping with us. |
Due to unforeseen circumstances, there has been a delay in shipping your order. |
We are working diligently to get your shipment out to you as soon as possible. (You will be sent a confirmation email when your order ships.) |
We apologize again for the inconvenience. Please accept the following 10% off discount code to our online store as a thank you for your patience (pre-order items not included; other restrictions may apply): |
CCGNWMX10 |
|
Sincerely,
Rhino Store Customer Service |
The problem is, my name isn't Andrew Keegan...
WTF???
I advised Warner of the error, then quickly got the following bot mail
**************
Thank you for contacting us!
Your request has been received and is being reviewed by our support staff. We will follow up with you as soon as possible.
For future reference, your ticket request ID is: XXXXX
Thank you for your patience.
Sincerely,
WMG Store Support Support
Please note:
In order to efficiently manage your issue, we ask that you do not submit multiple requests. Multiple requests can result in a delayed response from our team. To add additional comments and/or questions, please reply directly to this email.
******************
Today, June 11, I get this "update"
*******************
Hello Paul, |
Thank you for shopping with us. |
Due to unforeseen circumstances, there has been a delay in shipping your Rhino Store order(s): |
R000091747US
R000091747US
R000091747US |
We are working diligently to get your shipment out to you as soon as possible. (You will be sent a confirmation email when your order ships.) |
We apologize again for the inconvenience. Please accept the following 10% off discount code to our online store as a thank you for your patience (pre-order items not included; other restrictions may apply): |
CCGNWMX10 |
|
Sincerely,
Customer Service |
This email is sent from an account we use for sending messages only and is not monitored. |
*******************
They apparently got my name right this time. But no explanation, and no estimated ship time. And I'm really resenting the barrage of discount code offers trying to get me to buy more stuff when they can't figure out how to get the stuff I already have bought, delivered to me.
If I were Warner, id be ashamed to have my name connected to this kind of service group.
In 6 days it will be a month since the order was placed.