I could also see them throwing up their arms and saying "to hell with future surround releases" given the headaches that have been caused but not getting it right a few times. Sad, but possible. (I'm not advocating not complaining! Absolutely make them get it right).
Yep, I think you're right, if you don't ask you don't get ;-) Besides, logistically it should be fairly easy for Road Runner as they already have the addresses of everyone who'd want a replacement, worth giving them a nudge I say. If nothing else it may help prevent it happening again with any of their future releases...