SDE - payment issues? (excised from Who's Next announcement thread)

QuadraphonicQuad

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I got hacked and had to cancel my card. Could be a coincidence but…
I reached out to their "contact" email regarding the possibility of an ongoing problem, and they thanked me and said they take security seriously but said "on the evidence submitted we have not found any evidence this has happened". Of course, I didn't submit any "evidence", I only informed them there appeared to be more than a coincidental amount of card problems reported here. So I replied and pointed them to this thread, and they responded "no evidence of any sort of data breach has been uncovered to date". It might still be worth dropping them a note.
 
While they are being very polite as you would expect, they don't seem very receptive to the thought of a problem on their end. We're looking at them to acknowledge and fix the problem, not to shrug it off as nonsense. I will not be supporting them with additional purchases until this is resolved. I have had my primary purchase method hacked twice now (not on SDE) and I'm not going through that again if I can avoid it.
 
@2ManySpeaks,

What method of payment did you use through the Shopify SDE shop site?

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If it was primarily a UK website issue those of us in the UK would have also been hacked, but it seems to be all North America so USA/Canada. Does Shopify use WordPress? WordPress was hacked a while ago.
 
I reached out to their "contact" email regarding the possibility of an ongoing problem, and they thanked me and said they take security seriously but said "on the evidence submitted we have not found any evidence this has happened". Of course, I didn't submit any "evidence", I only informed them there appeared to be more than a coincidental amount of card problems reported here. So I replied and pointed them to this thread, and they responded "no evidence of any sort of data breach has been uncovered to date". It might still be worth dropping them a note.
It's not above any company or person to gaslight in situations where admission of wrong doing could be detrimental. Just putting that out there. I'll still buy the occasional release from SDE, but this thread is a reminder of one beneficial reason why Paypal still exists.
 
I purchase from SDE a LOT. In fact, I've purchased every single copy of the 1-31 series. Not once have I had a problem. I use Paypal.
Rock on SDE, you rule. :)
And I've had no issues using Shop Pay. Those reporting stolen card info appear to mostly be using the guest checkout function, i.e. manually typing in their info at checkout. This is why I said it appears to be a problem with the website, rather than the Shopify ecosystem. If it were a Shopify issue, there would be far more widespread identity theft across many online stores. The wrinkle here is that the SDE web store is hosted by Shopify, although I have to imagine they contract that out to a third party. So, perhaps the security issue lies with that third party hosting service.
 
I reached out to their "contact" email regarding the possibility of an ongoing problem, and they thanked me and said they take security seriously but said "on the evidence submitted we have not found any evidence this has happened". Of course, I didn't submit any "evidence", I only informed them there appeared to be more than a coincidental amount of card problems reported here. So I replied and pointed them to this thread, and they responded "no evidence of any sort of data breach has been uncovered to date". It might still be worth dropping them a note.
I emailed them about it. They responded that they were sorry this thread had “disquieted “ me, but that ordering from them is 100% safe. They felt that my card getting hacked had nothing to do with them. Not very reassuring
 
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I don't want to discount anyone's experiences - I've had fraudulent charges on my CC before too - but I'd like to urge people to use a modicum of restraint in making accusations of the SDE shop being a victim of hacking or data breaches just because you've had a fraudulent charge on your card in the UK. Shopify is an enormous e-commerce platform that turns over billions of dollars a year, and SDE themselves do thousands of transactions a month. Transactions on platforms like this are secured with incredibly complex (I won't say unbreakable, because nothing is, but it's close enough) encryption algorithms and organized cybercriminal gangs these days are so smart they know they don't need to break in to Fort Knox to steal the gold any more, they can take your money via smaller and simpler methods like installing malware or a keystroke logger on your computer your mobile device, intercept data on insecure wifi networks, and a variety of other means.

I feel like if there was a systemic problem or vulnerability on their end you'd need a lot more than two hands to count all the complaints from angry customers, here and elsewhere. It could even be that card details were taken elsewhere (or simply guessed) and that the organized cyber-criminals are simply located in, or have accomplices in the UK that are helping them make charges using stolen details. In the last couple of years I had a fraudulent charge on my card from a non-profit charity in Indonesia despite only ever having used my card physically at my local grocery and drug store, and online via Amazon.

Don't forget that when you say something on a place like this on the internet it tends to live on indefinitely, and people are much more likely to listen to the initial story rather than a later-posted retraction. Take it from me, 5+ years later I'm still trying to set the record straight about my incorrect assertions that the Isley Bros. and O'Jays quad channel assignments were wronng. It would be a shame if SDE's long-germinating momentum in doing these physical surround releases was stalled or killed entirely by something that turns out to not be true at all.
 
I don't want to discount anyone's experiences - I've had fraudulent charges on my CC before too - but I'd like to urge people to use a modicum of restraint in making accusations of the SDE shop being a victim of hacking or data breaches just because you've had a fraudulent charge on your card in the UK. Shopify is an enormous e-commerce platform that turns over billions of dollars a year, and SDE themselves do thousands of transactions a month. Transactions on platforms like this are secured with incredibly complex (I won't say unbreakable, because nothing is, but it's close enough) encryption algorithms and organized cybercriminal gangs these days are so smart they know they don't need to break in to Fort Knox to steal the gold any more, they can take your money via smaller and simpler methods like installing malware or a keystroke logger on your computer your mobile device, intercept data on insecure wifi networks, and a variety of other means.

I feel like if there was a systemic problem or vulnerability on their end you'd need a lot more than two hands to count all the complaints from angry customers, here and elsewhere. It could even be that card details were taken elsewhere (or simply guessed) and that the organized cyber-criminals are simply located in, or have accomplices in the UK that are helping them make charges using stolen details. In the last couple of years I had a fraudulent charge on my card from a non-profit charity in Indonesia despite only ever having used my card physically at my local grocery and drug store, and online via Amazon.

Don't forget that when you say something on a place like this on the internet it tends to live on indefinitely, and people are much more likely to listen to the initial story rather than a later-posted retraction. Take it from me, 5+ years later I'm still trying to set the record straight about my incorrect assertions that the Isley Bros. and O'Jays quad channel assignments were wronng. It would be a shame if SDE's long-germinating momentum in doing these physical surround releases was stalled or killed entirely by something that turns out to not be true at all.
Well said. That’s why I mentioned the timing of my card getting hacked could have been a coincidence. Either way, SDE offers wonderful products and I would hate for them to disappear. For what it’s worth, I’m still planning to buy from them in the future—I’m just going to avoid using my credit card and use Apple Pay instead. Fortunately they offer several options for payment.
 
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I believe my one hacking incident -though it was a doozy- was before the SDE series began.
I've bought from SDE many times, using a variety of methods including Shop Pay with no problems. I've also used Shop Pay at other sites with no problems.

As for their being a coincidence of being hacked but also having bought from SDE, well as we all know, there are people and organizations that steal data in any manner they can and it's getting worse, not better. There are so many ways to get one's data these days....but I personally believe Shopify and PayPal are pretty secure.
 
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