I also did not receive emails, but my orders and downloads all show up like this as well. It is a little complex in that downloads that are high res or 5.1 show up as downloads in different tabs for each resolution and for stereo and 5.1. You also need to download their app and use that to do the downloads, after first selecting the albums to download.I don't remember about confirmation emails (or see any). Are you seeing anything like then when you log in?
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I also did not receive emails, but my orders and downloads all show up like this as well. It is a little complex in that downloads that are high res or 5.1 show up as downloads in different tabs for each resolution and for stereo and 5.1. You also need to download their app and use that to do the downloads, after first selecting the albums to download.
Perhaps you should explain more about your difficulty.
Thanks mkt and johnbs for confirming you didn't get confirmation emails. Below is what I see when I try to download the problem album (Tchaikovsky Complete Ballets).
I went through the help/support section and reported the issue by filling out the form, but afterward, the website said "expect an automated email within 5 minutes to confirm we received your issue". I never got an email, and that's when I noticed that I also never got a confirmation email for the order. So now I'm a little worried that I won't hear back from Chandos because of some email issue. I guess I'll have to wait until Monday and hope for the best.
(If I can hear back from Chandos, I'm fairly confident my issue can be resolved because even if the complete ballets are off the website, the 3 individual ballets are available so I think it's highly likely I can get links to the 3 individual ballets)
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That does not look good, do you get the same error if you choose the non-surround hires version (Studio, I think)?
John
Thanks for following up. They had the non-surround version, but strangely not the surround version.
I did end up hearing back. They're refunding me the money. I just bought the individual ballets, so everything should be resolved (when the credit card refund goes through at least).
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