I got the EXACT same response. Rhino's fulfillment center seems to be a real shit-show.
I really don't understand why Rhino/WMG continues to contract with Gnarlywood as its backend fulfillment service--or, for that matter, how Gnarlywood stays in business. I always take loudly-aired internet grievances with a big grain of salt, but if you do a deep Google dive on the company, you'll find complaints about botched order fulfillment, interminable delays, and janky or nonexistent communication going back years. If
Zoominfo's stats are still accurate, they're a small company with fewer than 50 direct employees. (Although maybe they rely on subcontractors to staff their warehouses; who knows?) Like Amazon and other fulfillment companies, they increasingly rely on robots and AI--including, by the looks of things, for the baffling email messages that we've been getting (if we're lucky) under Rhino's name.
I don't know if Rhino or Gnarlywood or some other third party is responsible for the Rhino web store, or how orders received through the web store are communicated to Gnarlywood for fulfillment. But all parties involved clearly were not ready for prime time when the orders page went live on the evening of June 22d. It seems as though many of us on the West Coast of North America who ordered and were charged for the bundle as soon as it became available (and before a couple of the individual titles were briefly displaying, wrongly, as "pre-orders") have had the following experience:
- We got two separate shipping notices--one for Black Sabbath and one for J. Geils. Those two items were delivered, separately, a day or two apart, just before and/or just after the US July 4th holiday.
- We've had no notifications about the other two discs (Starship and Alice Cooper), and still haven't received them.
- We've had erroneous emails apologizing for having been billed twice for shipping (we weren't), followed by an erroneous issue of a credit for $13.01 US.
- Two and half weeks in, we're still in the dark and can't find a knowledgeable human being to talk to.
As I've said before: I don't blame
@ForagingRhino for any of this; I can only think he's in utter dismay about how his baby has been treated. But man...an experience like this has the potential to tank the program. If Rhino is going to limit Quadio sales to the web store, then somebody's got to get their act together.
and so far no additional charges just hoping the other three will arrive soon!
. I didn't recognise a single track, so it probably got very little airplay on this side of the pond in '74 (it would have been Capital Radio I'd have listened to then, and Nicky Horne's Your Mother Wouldn't Like it radio show - how I discovered Styx & Jefferson Starship albums). I really liked it, for a 49 year old recording it sounds good. The mix on track 6 is a bit odd, left front only then suddenly spreads to all 4 speakers!
