I know. When I say the low end leaves a lot to be desired on the Atmos mix, (and I know others that feel the same) but otherwise superb to me, yet others say the low end is a punch in the face. I don't get it, but I'm not going to get too up about it, whatever the reasons are.
I know the sub is working, and the system has been calibrated and working fine otherwise. So I am without understanding on that point.
I often feel when things like this are mentioned that some jump on the "complainers" bandwagon, or your system is not right or such. But I'll leave it at that.