June 10, 1972
EYES CARTRIDGE TV
Mo. Store Moves
Easily Into 'Q' Units
By EARL PAIGE
SPRINGFIELD. Mo.-
Jim and Ben Hurd started House of Sound, Inc. here with a few 8-track car stereo players and some tapes.
They weren't, of course, pioneers and now speak only vaguely of 4-track. But today they are pioneers in four-channel and ready for cartridge television.
Tracing the early history of the firm, the older brother said Craig is the only line that remains from the beginning. Some of the early brands are gone now.
"We went through a lot of different ones."
In car stereo, the firm carries Craig, Sanyo and Car Tapes Inc. Best sellers are in the general area of $39 to $69. "We step up from $39 in increments of $10 to $79," he said.
Of course, four-channel will be slightly higher and he intends to start a promotion involving a liberal trade-in on a two-channel car unit to switch people to four-channel.
Compacts consist of Sanyo and Electrophonic mainly, with the best selling units in the $100 to $200 range. AM/FM/FM and 8-track combinations being most popular.
The store's component lineup includes brands such as Sony,
Sansui, JVC and a smattering of Sanyo."
Hurd also carries Teac and Akai straight control amplifiers. "At least 50 percent of our component sales are amplifiers without receivers. The reason is that we're in a predominantly FM country radio market and the young people just don't dig country.”
In speakers, the store stocks Epicure Products, Inc. (EPI), Allec Lansing and a private label model. This is the only instance of private label use.
Promotions are a regular thing (Billboard, June 3). Recently, the Hurds drew 3,000 people to kick off the EPI line and had Win Burhoe, the president of EPI, here for the event.
Other aspects of the promotion, however, included a Playboy centerfold playmate, a remote broadcast over KICK (local top 40) and the first showing of Electro Voice's four-channel amplifier, which has a logic selection for adapting to any of the various matrix systems.
How does Hurd feel about hardware in general?
"There are good and crudy models in every line and you have to be damned shrewd about cherry picking the good units. Warranty is a problem, parts availability is a problem. We just don't believe the manufacturers' advertisements.
We check everything out."
He said the store's routine on evaluating new models is for he and his brother to take the units home and plug them up. "I have to say we end up not stocking 70 percent of the models we try out, regardless of the specifications claimed. The manufacturers don't mind lying to you.”
He said the store sticks by the legitimate warranties of its lines and stocks parts, offering the usual 90 days free labor and parts guarantee.
"We have built up our business by establishing a reputation of fixing things quickly. One disadvantage of this is that customers will bring in units with minor defects they would overlook if they had bought them at a discount house. But we go ahead and work on everything.
One key aspect of the firm's hardware philosophy, though not unique, is that the Hurds try to bring the service technicians onto the sales floor. The men rotate from the three service benches to sales.
This is part of the internal expansion of House of Sound. Hurd said recently he was in Chicago for a JVC product unveiling and sat around with others, including officials of Custom Music Corp., St. Louis. Custom Music has steadily expanded into many markets. Hurd, who saw one CMC outlet close here, said: "We just haven't felt we could think about expanding to other cities while we were growing here at 100 percent a year. We want to control our market. We have developed a personal touch in selling and draw from 100 miles around."
He doesn't rule out further expansion, though the firm has already expanded in the sense of developing a wholesale operation.
Hurd has seen nearly every type of hardware gain in popularity.
One exception, portables.
"The market has been soft. It could be a psychological thing with us in that the portables have given us the most service problems. People treat them roughly," he said, not throwing all the blame on the manufacturers.
"We like the Weltron that's styled like a space helmet. That suction cup bottom will hold it anyplace."
Actually, the firm has made all kinds of installations. This runs from boats (the market embraces one of the country's greatest fishing areas in Table Rock and other lakes) to airplanes, school buses to motorcycles and stock cars to bicycles. In the latter case, the bicyclist went for a cassette with headphones.
Cassette is almost a bad word with Hurd. "We had such poor quality in the beginning. However, this is changing. The new cassette machines, even without dolby systems considered, are a whole new ball game. The problem is convincing people that they can't go cheap. They can't be
satisfied with a $100 deck--there's no compromising. You have to sell them the best."
In terms of four-channel, Hurd said: "The quad deck is the way to lead people to four-channel. We've been stocking the JVC player only model for $99.95. However, we've just not been able to get enough. Sansui is supposed to be shipping a deck very soon."
As for the future, he believes the consumer will continue to be confused.
He sees some of the mis-spent energy found in the early 8-track vs. cassette days. "I always said if the manufacturers would just spend one-fourth of the r&d money on 8-track they were spending on cassette, we would have been better off.
They shoved cassette down our throats.
"We're selling more 8-track recorders than cassette machines," he said, "and I mean real cassette machines, not the $19.95 to $29.95 models that make cassette look so good in industry figures."
Discrete? He said: "There's no comparison between discrete and matrix."
He admitted discrete
would entail two software inventories. "That's true, but it's inevitable. Discrete is coming and we might as well be here ready for it."
As for matrix, he feels the various companies offering competitive systems are "blowing in the wind."
He said: "We stock the SQ, Sansui and Electro-Voice systems. But these brands shouldn't be concerned so much with the idea of selling the audiophiles. It's not the audiophiles who will be buying the units, it's going to be the young people with money to spend.
"They should stress that the matrix brings out the performance of regular two-channel too. This would be better than Columbia claiming that they have the only really best system.”
For the moment, Hurd is plugging matrix and just promoted it via a radio broadcast over KTXR-FM, a local basically EL station.
He said: "The level of sophistication in hi fi components today is so above the level of broadcast standards that I decided to supply the station with a manual turntable and Shure cartridge. I also had them use a Sansui four-channel monitor in the studio.
During the four years they have been in business, the Hurds have seen many brands come and go.
Sometimes, it has been difficult to replace a brand.
"We found that Belle Wood became a very dependable brand and then they fell apart (Belle Wood was sold). It took us a year or more to find a replacement for the brand.
CTV? Well, the Hurd brothers bought one Akai portable to try out. They feel that their type of outlet will be ideal, once rental of software gets rolling.
"The appliance-TV dealer can sell the units but won't know how to handle software—we will."
So at Consumer Electronics
Show, the two men will be looking for four-channel car stereo, good quality 8-track units (includ-ing recorders) and not much else.
"We're pretty well inventoried and feel we can move any way the market moves.”
TAPE-RECORD dealer Jim Hurd (left) with Playboy Playmate Crystl Smith and Ben Hurd during recent promotion at the Springfield, Mo., House of Sound, Inc., store opened by the brothers with capitalization of under $100 and a $5,000 inventory. Miss Smith appeared in conjunction with the EPI speaker promotion. The store's hours: 10-10 p.m., Mon. through Sat.; service department: 10-6 p.m. (closed Monday). The Hurds' H.O.S Dist subsidiary services mom 'n' pop, Otasco and Western Auto stores and truck stops in the region.