Nothing new there. the problem is that they (Rhino) are collecting the (Canadian) HST (GST + PST) presumably for the Canadian Government. The taxes have all been prepaid! With previous orders I have had no trouble getting a full refund (including brokerage) from Canada Customs. I suspect that they have had a rash of refund requests lately so paying them out reflects badly on them. Refuse the refund and most will not bother to request an appeal.This is the reply I received from Rhino.
Thank you for contacting us!
Here is some information regarding shipments to addresses outside the US:
- You will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.
- Taxes/duties are calculated based on the original retail price of the items in your order and does not include any discounts or promotions.
- Due to a recent update in customs regulations, shipments to the European Union will be subject to an additional duty charged upon delivery.
- (Please note: If you refuse delivery, we cannot replace your order as the replacement shipment would also be subject to the same duties upon delivery.)
- We cannot label shipments to addresses outside the US as “gifts”.
I have no problem paying taxes, duty and brokerage fees when necessary. I have a major issue with paying taxes on the same order more than once. If Rhino has been instructed to collect taxes then you get charged a second time it should not be up to Rhino to issue a refund but the duty of Canada Customs!
Oddly I just received a refund from CBSA Customs Casual Refund for $5.75. No mention of what order it is for! I think they want to keep me confused!