Once again, the whole Rhino shipping setup disappoints. Rhino must get some huge discount to continue to use Gnarlywood who uses the cumbersome UPS Mail Innovations which for the 2nd time is unreliable in transferring to USPS. This is the 2nd time my Rhino package got dumped to a USPS facility NEAR ME, which takes 2 days to sort, then it goes to the WRONG PO, who has to send it back to the sort facility to be reassigned to the correct one. On the last bundle #6, the shipping label was haphardly slapped on the edge of the box, not in a position to be read by a scanner so manually by someone who looks at it. With that kind of labeling, it's no wonder it gets set aside for someone to manually sort it and sorted wrongly.
Lousy packaging, lousy labeling.
While the wrong post office isn't Rhino's fault, their process uses a delivery method which is error-prone.
Why not ship it via UPS directly OR USPS directly! Even USPS Media Mail! Sheesh.
Dam it, if it costs more to ship, then PASS the cost to the buyer! While I appreciate the free shipping possibility, most of us can afford to have it shipped by a reliable method and would still pay it anyway.
What is wrong with this company?
I get my orders from CD Japan to my house in metro Atlanta in 2 days! Yes, I pay ~`$20 for that but still. I get my SDE orders in about a week, tracking from Royal Mail through customs to USPS in NYC area then to Atlanta to me, all for 8 GBP. ZERO issues, not once. Same with all orders I've placed with Acoustic Sounds & MusicDirect. Packaging is excellent, labeling is correctly done, shipping is reliable. Arrival time is reliable.
With Rhino, it's a total crapshoot when they ship, get a notification, when the actual ship is done (in this case, about 4 days AFTER Rhino says it shipped when they really mean they have notified Shitwood to ship).
2 days from Japan versus 2 weeks from start to finish with Rhino-UPS Mail-USPS and hope there aren't delays and fumbles along the way.
I love Rhino for Quadio & Atmos releases but hate their flawed fulfillment, about the worst for online ordering in my experience. I even have to disable adblockers and extensions on 2 different browsers to even have the order go through without throwing an error.
If it weren't for the Quadios, I wouldn't bother with this company at all.
Really a shame.
