I also did not receive emails, but my orders and downloads all show up like this as well. It is a little complex in that downloads that are high res or 5.1 show up as downloads in different tabs for each resolution and for stereo and 5.1. You also need to download their app and use that to do the downloads, after first selecting the albums to download.I don't remember about confirmation emails (or see any). Are you seeing anything like then when you log in?
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I also did not receive emails, but my orders and downloads all show up like this as well. It is a little complex in that downloads that are high res or 5.1 show up as downloads in different tabs for each resolution and for stereo and 5.1. You also need to download their app and use that to do the downloads, after first selecting the albums to download.
Perhaps you should explain more about your difficulty.
Thanks mkt and johnbs for confirming you didn't get confirmation emails. Below is what I see when I try to download the problem album (Tchaikovsky Complete Ballets).
I went through the help/support section and reported the issue by filling out the form, but afterward, the website said "expect an automated email within 5 minutes to confirm we received your issue". I never got an email, and that's when I noticed that I also never got a confirmation email for the order. So now I'm a little worried that I won't hear back from Chandos because of some email issue. I guess I'll have to wait until Monday and hope for the best.
(If I can hear back from Chandos, I'm fairly confident my issue can be resolved because even if the complete ballets are off the website, the 3 individual ballets are available so I think it's highly likely I can get links to the 3 individual ballets)
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That does not look good, do you get the same error if you choose the non-surround hires version (Studio, I think)?
John
Thanks for following up. They had the non-surround version, but strangely not the surround version.
I did end up hearing back. They're refunding me the money. I just bought the individual ballets, so everything should be resolved (when the credit card refund goes through at least).
Nice, always wondered how that 'Ma vlast' sounded.Swung by Academy Records in NYC, and got a nice selection of mostly Japanese SACDs at reasonable prices. The Neumann Ma Vlast - from a Supraphon quad tape - is an especially nice find.View attachment 111544
Thanks for the heads up. Ordered 6 Multi~CH SACDs. Less than half the price with the 40% discount of most major retailers including s/h.SACDs on sale at Eudora (small Spanish classical label)
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https://eudorarecords.com/
And one Lyrinx SA-CD at the bottom right corner.Swung by Academy Records in NYC, and got a nice selection of mostly Japanese SACDs at reasonable prices. The Neumann Ma Vlast - from a Supraphon quad tape - is an especially nice find.View attachment 111544
No, the Lyrinx is actually a western release - the others are J-SACDs.And one Lyrinx SA-CD at the bottom right corner.
Lyrinx is a French company founded by René Gambini. It was the first record company in France to make SA-CDs thanks to a Sonoma DSD digital audio workstation lent by Sony (a unique case in France).
Is this Lyrinx SA-CD really a japanese edition ? If so, is it a re-release by a Japanese company such as Tower Records ?
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